- How do I begin
residential delivery service?
-
I don’t typically have a need for dry cleaning twice a week.
Can I still use your free delivery service?
- I
may not be at my home when you arrive for a pick up …how
does that work?
-
Where do you leave my returned clothes?
- What special services do you offer
and specialty items do you clean?
- What if it's
raining?
- I'm worried about
theft...do you have any problems with orders being stolen
from a customer's front porch?
- How do you manage
payment?
- How do I point out
any spots or garments in need of repair?
- How can I return hangers for
recycling?
- What if it's sleeting or snowing?
1. How do I
begin
residential delivery service?
A. It only takes a few minutes.
1.SIGN
UP on our
on-line registration form. If you prefer to
register over the phone, you can reach us at 336.725.3773.
2. Print our downloadable
CUSTOMER PROFILE FORM. Complete the form and
include it with your first order. If you
prefer to not write your credit card number on the form,
please provide a contact phone number for us to call you to
obtain it.
3. Place the items for your first order in any kind
of disposable bag with your completed
CUSTOMER PROFILE FORM.
4. We will email reminders to
you the business day before your next service day.
5. Leave your filled bag on your front porch
by
8:00 am on the next PICK UP AND DELIVERY DAY.
6. We will pick up your bag during business
hours on that day and leave a door hook for you to put out
when expecting a delivery.
8. We will hang your completed order from the door
hook or from a door knocker on the next PICK UP AND DELIVERY DAY.
We will attach a green delivery bag to your order for use with
all future orders. The bag will have a tag on it identifying
it as your own for all future orders.
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2. I don’t typically
have a need for dry cleaning twice a week. Can I still use
your free delivery service?
A. Absolutely! You can use
the service as often or as little as you’d like.
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3. I may
not be at my home when you arrive for a pick up …how does that
work?
A. You never have to be
home for the pick up OR delivery! Simply leave your order on
your front porch in one of our convenient delivery bags. The
bag has a tag on it identifying it as your own.
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4. Where do you
leave my returned clothes?
A. We simply hang the
completed order from a hook (we provide) slipped over
the top of your front door or, if
you prefer, on your door knocker.
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5. What
special services do you offer and specialty items do you
clean?
A. Dry Cleaning Station is
a full service cleaner. In addition to normal cleaning, we
offer alterations, shoe repair,
household items such as drapes, bedding and rugs.
Please contact us directly for pick-up of large
household items. Also, if sending shoes, place them in a
separate bag inside your Dry Cleaning Station bag to avoid
color transfer to garments.
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6. What if it's raining?
A. If you do not have a covered or
protected front porch and are leaving a bag for us to pick up,
please put your items to be cleaned into a plastic bag, and
then into your green delivery bag to avoid any damage to your
garments. If you do not have a covered or protected front
porch and we are delivering an order back to you in the rain
we will first knock on your door to see if you are home. If
you are not home and we can not find an appropriate protected
area to leave your items, we will deliver them back to you on
the next pick up and delivery day.
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7. I'm
worried about theft...do you have any problems with orders
being stolen from a customer's front porch?
A. That is a valid
concern. However we are happy to report that we have
processed thousands of transactions through our delivery
service and have never had a customer's order stolen from
their front porch. Thieves don't typically want to steal
laundry! However, we cannot be held responsible for theft.
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8. How do you
manage payment?
A. It couldn’t be simpler!
There is space on your
CUSTOMER PROFILE FORM for you to enter your
credit card information (of if you'd rather not enter it on
the form we will call you to get that information over the
phone). We keep your credit card information securely on file
and charge your card with each incoming order. A receipt is
attached to your order.
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9. How do
I point out any spots or garments in need of repair?
A. Either attach a note to
the garment with a safety pin or put the note in a small bag
with the garment and secure the bag in your customer bag.
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10.
How can I return hangers for recycling?
A. PLEASE
DO NOT PUT HANGERS IN YOUR BAG WITH YOUR GARMENTS.
We cannot be responsible for any tears in garments caused by
hangers. The best way to recycle hangers is to request a
hanger caddy. If you don't want a caddy, place your used
hangers beside your garment bag. If you must place them in the
bag, make sure the hook part of the hanger is out of the top
to reduce the possibility of garment damage.
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11.
What if its sleeting or snowing?
A. During inclement
weather, Dry Cleaning Station will make every reasonable
effort to serve you safely. However, if your pick-up area is
located outdoors, treat the order as you would a rainy day
order. Please be sure that your bag will stay dry or place
your garments into a plastic bag to keep them dry and place
the plastic bag into your Dry Cleaning Station bag.
If the Dry
Cleaning Station driver returning your order believes that it
may not be dry and secure while awaiting your return, he/she
will knock on the door or ring the bell. If no one answers, a
notice will be left on your door and the order will be
returned on your next delivery day.
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Are you ready to
get started?
REGISTER
for our home delivery service, or
EMAIL US
with more questions.
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